Service Specialist | Client Support | Scheduling | Administrative Coordination

Justin Daniel Madrigal Téllez is a dedicated Service Specialist at SMPsychotherapy & Counseling Services who helps ensure that every client’s first experience with the practice feels welcoming, supportive, and well organized. With a strong background in customer service, scheduling, call handling, case resolution, and administrative support, Justin plays an important role in helping individuals and families connect to the care they need.

Justin brings experience working with both national and international clients in fast-paced environments, where professionalism, accuracy, and clear communication are essential. He has successfully managed high call volumes while maintaining a client-centered approach, always striving to make each interaction smooth, respectful, and helpful.

His professional background includes healthcare front desk support and customer service roles where he was responsible for answering inbound and outbound calls, scheduling and confirming appointments, updating records, coordinating follow-up, supporting referrals, and assisting with administrative processes through digital platforms. His ability to stay organized, communicate clearly, and respond with care makes him a valuable part of the SMP team.

At SMP, Justin supports clients by helping with appointments, communication, coordination, and service-related questions, making the process of getting started with care feel easier and more accessible. He is committed to delivering a positive experience and helping clients feel supported from the very beginning.

Fluent in Spanish and English, Justin is proud to support a diverse community with professionalism, compassion, and responsiveness.

Areas of Strength

• Client support and customer service
• Appointment scheduling and coordination
• Call handling and follow-up
• Administrative and digital platform support
• Case resolution and problem-solving
• Bilingual communication in English and Spanish

Give us a call today – Justin is ready to help you get the services you deserve.